Supporting those who support IT

Delivering best practice IT services in partnership

Professionally speaking we have enormous respect for IT managers. It may be a cliché to say that IT managers work in a world where change is a constant, but the truth is inescapable – trying to both manage the IT function, and deliver the high level of IT services business demands can become extremely stressful.

Doing the actual ‘managing’ part of IT Management is a full time job in itself. The challenge is that the combination of scarcity and cost of trained staff, and pressure on budgets and headcount can make the role even more stressful. That is why an increasing number of smart IT managers are identifying niche aspects of their IT support and outsourcing IT services.

ramsac offers a full spectrum of outsourced IT support services which can be delivered either on an ‘a la carte’ basis as and when required, or by contract. At ramsac we make it our job to track changes across the entire IT horizon and we can therefore deliver constant best practice in technical support.

ramsac’s best practice IT support services for IT managers includes:

• IT Support
• Network Consultants
• Strategic Planning
• Continuity Planning
• IT Audits
• Project Management
• IT Human Resources
• Server Monitoring
• Continuity Assurance

ramsac understands that IT requirements will vary between businesses, and also within businesses as they grow or change. Depending on the size of the IT infrastructure, IT managers in different businesses will need more or less intense levels of support, and more specific advice.

The ramsac service provision anticipates a vast variety of requirements and allows IT managers to pick and choose the services required, and service levels, on a menu basis and range of contract levels.

At a top level, ramsac offers IT director and strategic IT planning services to consult and advise, and help IT managers make the right value judgements, at times of change, or growth – such as moving office or merger and acquisition.

A major part of this top end service comes through delivering an initial IT audit to provide a status quo upon which future judgements can be based. If a major change of IT infrastructure is recommended, ramsac will then act as project managers to cover all aspects of new network installation.

Once a network has been installed, ramsac can ensure continuity by offering a full network management service, including site visits from a network engineer at pre-determined intervals as well as a full telephone IT support help desk.