The professional’s professional rapid response helpdesk for IT problems

As every IT manager understands a degree of IT ‘outage’ is inevitable. Physical accidents, human error, unexpected power cuts – there are many things that can take a computer, server or network down. With individuals and enterprise alike dependent on IT connectivity, the key issue in any business is to get things up and running as quickly as possible.

It’s good to know that the very nature of modern IT infrastructures and networks means much of their functionality can be supported at a distance. This is both a time saving and cost saving solution and ramsac has developed a dedicated telephone help desk provision which has proved to be able to solve and resolve around 85% of all technical issues without the need to schedule an engineer call-out at some future date.

We offer help-desk network support either on a ‘sole supplier’ basis or as back-up to an existing in-house provision. Because we hold a comprehensive database of every network we support, our consultants can respond quickly and with minimum further disruption. On the one hand, this detailed knowledge means we can provide full-time support. On the other, many customers use us for holiday cover, or in case of illness within the in-house team.

When a problem occurs our help-desk establishes a remote connection between your network and ours, enabling our technical consultants to access and work on your network at a distance. In some cases we can solve the problem unilaterally, in others the issues can be resolved while in telephone contact with somebody at the work station concerned. In either case you are assured of:

• Effective and rapid first point of contact
• All calls are logged on our management database
• Transparent call history to ensure we meet any SLA provisions
• Site visits arranged in circumstances where help desk resolution is not effective

In an ever changing world, IT network support offers something of a conundrum to many businesses. IT is becoming evermore sophisticated and at the same time modern networks are proven to be ever more reliable. As such the requirement for a full-time in-house support provision is a luxury many IT managers no longer wish to afford. Not surprisingly, those who choose not to, are turning to ramsac’s network telephone helpdesk as a first point of contact for problem resolution on those occasions when outage occurs.