OUTSOURCED IT MANAGEMENT FROM RAMSAC JUST THE TICKET FOR WEST END THEATRE BOOKINGS

Award winning IT consultancy ramsac to manage all IT functions for busy London ticket agent.


ramsac, a leading IT solutions company has announced that West End Theatre Bookings, London's leading official ticket agent, has outsourced all of its IT functions to the Surrey-based IT consultancy to take away the stress of the day-to-day management.

Established as London's leading ticket agents since 1987, West End Theatre Bookings employs staff across three sites at Guildford, Leicester Square and Piccadilly Circus. The company specialises in getting its customers the best seats for all the top London shows, including those hard to get 'sell out' shows and bargain deals with half-price and discount tickets. The company also has allocations of tickets for all the West End Theatres and playhouses.

Managing Director of West End Theatre Bookings, Andrew Peterson, explains, “We have a dedicated friendly team, who specialise in getting tickets quickly and efficiently. We are committed to customer service and to do this we need to have the support of efficient and fast IT systems and websites.”

IT is crucial to the success of West End Theatre Bookings as all bookings are made via its secure servers. It is therefore vital that the servers, ticketing software and websites are up and running at optimal capacity to ensure that no sales are lost. Peterson continues, “We are not IT people and I don’t want any of my staff to be tied up with IT issues, that’s why we opted to outsource the management of our IT to ramsac. It would be a disaster for our business if our IT systems were to be down for any time at all.”

ramsac were recommended to West End Theatre Bookings by their accountants, adds Peterson, “We immediately felt comfortable with ramsac. As they have worked with other ticketing agents I knew they understood our business and the importance of secure and stable IT systems for ticket sales.”

Explains Managing Director of ramsac, Robert May, “More and more SMEs are outsourcing the management of their IT to specialists like ourselves, to rid themselves of the daily headache of IT issues. As the importance of IT escalates in companies, SMEs in particular are finding themselves in the situation of not being able to invest in a fulltime member of staff. By outsourcing to IT specialists these organisations have the opportunity to buy in the expert support required on a daily or retained basis.”

ramsac have already managed the relocation of West End’s head office, ensuring that the company’s sales and operations were maintained throughout their move. As well as providing ongoing remote support ramsac will also be providing West End with on site network management across the three sites together with strategic direction through their Outsourced IT Director service.