The changing world of IT for smaller businesses

Delivering value in outsourced IT services

In one respect the IT requirement for small businesses has become simpler – most businesses no longer need a full-time member of staff, or even a part-time one, to own and administer the IT function. At the same time the increasing power and complexity of hardware, software and IT networks has become more complex – if your IT goes down it requires a much more sophisticated skill set to ‘fix things’.

That is why more and more businesses throughout Surrey and the Home Counties are outsourcing their IT support and network management to ramsac who offer the depth of knowledge and breadth of expertise required both on-site and at a distance.

ramsac has steadily grown its customer base among small to medium businesses by offering a comprehensive range of outsourced IT services. In so doing, they have developed an industry best practice competence across a range of industries, sectors and installations of varying sizes.

ramsac’s fully outsourced IT support and IT management provision includes:

• IT Support
• Network Management
• Strategic Planning
• IT Director
• Project Management
• IT Audits
• Server Monitoring
• Continuity Assurance

ramsac understands that IT requirements will vary between businesses and also within businesses as they grow or change. Depending on the size of the IT infrastructure, different businesses will need more or less intense levels of support and more specific advice.

The ramsac service provision anticipates a vast variety of requirements and allows clients to pick and choose services required - and service levels - on a menu basis and range of contract levels.

At a top level ramsac offers IT director and strategic IT planning services to consult, advise and help businesses make the right value judgments at times of change or growth – such as moving office, merger or acquisition.

A major part of this top end service comes through delivering an initial IT audit to provide a status quo upon which future judgments can be based. If a major change of IT infrastructure is recommended, ramsac will then act as project managers to cover all aspects of new network installation.

Once a network has been installed ramsac will ensure continuity by offering a full network management service, including site visits from a network engineer at pre-determined intervals, as well as a full telephone IT support help desk.